What is Robotic Process Automation (RPA)

RPA is an application of technology, governed by business logic and structured inputs, aimed at automating business processes. Using RPA tools, a company can configure software, or a “robot,” to capture and interpret applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. RPA scenarios range from something as simple as generating an automatic response to an email to deploying thousands of bots, each programmed to automate jobs in an ERP System.

So who and why use RPA software?


  • Reduce manual labour and allowing scalability to be achieved quickly
  • Improve customer interaction by empowering agents with relevant information at the right time
  • Improve the speed of information given to customers thereby increasing their confidence
  • Reduce delays in service delivery to customers by increasing the organisations ability to track progress of business activitiesem
  • RPA is able to provide telecom providers with rapid internal cost reduction and return on investment


  • Account origination
  • Automate the processing of a mortgage, investment, loan, deposits, account closure, account opening, cheques and credit cards
  • Account receivable & Payable
  • Underwriter support
  • Employee on boarding and off-boarding
  • Fraud Detection and compliance
  • Automatically vet new suppliers with a complete report on credit scores, tax data, etc
  • Improve customer support and reaction to customer requests


  • Processing Data automatically for new business underwriting
  • Claims registration & processing can be processed 75% faster
  • Increase fraud detection and prevention
  • Remove manual data entry process
  • Assist in the integration of legacy applications with BPM or ERP solutions
  • Simple to stick to Regulatory Compliance such as IAIS and others
  • Policy Cancellation can be done in one third of the time with a RPA in place
  • Form Registration can be improved and dramatically sped up

Financial Services

  • Automate your response with debtors
  • Mitigate the process of posting data from excel to sub-ledgers such as SAP
  • Gather, consolidate and reconcile all journal entries into a central system
  • Automate the collection, processing and delivering of information
  • Automatically vet new suppliers with a complete report on credit scores, tax data, etc
  • Extract pricing from catalogues for quick comparisons
  • Ensure compliance with contract terms​
  • Simply integrate with any ERP or Legacy systems

Human Resources

  • Automatically trigger a predefined on-boarding workflow once the user account is created
  • Automate the completing of payroll tasks to increase accuracy and reduce processing time
  • Remove the need for employees to update this information manually in the HR system
  • Gather and screen resumes and online application forms, do thorough background verification checks and compare the info against all relevant job requisitions
  • Compare individual expenses against predefined rules and regulations from inside and outside the organization.

Legal Services

  • Research, compile and sift through large data and find the required information
  • Study different cases or data of different companies and highlight parts and suggestions to find points of interest
  • Restructure or streamline chunks of unstructured data for better information gathering and processing
  • Handle filing of incorporation forms, tax receipts, creating invoices etc. on a regular basis
  • Handle compliance forms and audit reports
  • Make human-like decisions for complex processes with the help of cognitive capabilities​​​


  • Improve patient experience by automating repetitive processes which allows for shorter wait times for appointments
  • Fewer cancelled appointments by automatically scheduling, sending reminders to patients allowing doctors to see more patients every day
  • Improve patient data management through automatic account setup, eligibility, enrollment, billing, benefit management and customer service
  • Improve 3rd party providers management through providing credentials, data management and network management


  • Strengthen supply chain procedures by bridging the gap with day-to-day activities such as quoting and invoicing
  • Automate monitoring of most profitable inventory mix
  • Manage performance of suppliers through a centralised “Bot” who will track ad flag notifications if suppliers are not met
  • Improve the monitoring and efficiency of your logistics as the “Bot” can give an automated report of the best cost, insurance and transit times
  • Enhance communications with the customers by automating reminders, maintaining a contact schedule and triggering employees when a customer has raised a complain